Back office specialist (Technical & Sales)

Delvitech stands at the forefront of technological advancement, having pioneered innovative Automatic Optical Inspection (AOI) technology for assembled printed circuit boards (PCB) utilizing artificial intelligence. Our accomplished team is driven by a commitment to exceed technological boundaries and consistently deliver exceptional results.

We are actively seeking individuals who are eager to embrace challenges, contribute proactively to achieving our set objectives, and play a pivotal role in propelling the company’s growth.

Presently, an opportunity exists for a proficient and motivated

Back office specialist (Technical & Sales)

We are seeking a dedicated and highly skilled Back office specialist (Technical & Sales) to join our team. This role is based at our headquarters in Mendrisio and will is responsible for assisting the sales and Tecnical team in handling administrative tasks, processing orders, maintaining customer data, generating reports, and ensuring that all sales operations are running smoothly. This position plays a crucial role in ensuring customer satisfaction, accurate documentation, and smooth communication between the sales team and other departments. The ideal candidate will bring a patient, organized, and problem-solving approach to their work and must have prior experience in a similar field.

• Order Processing: Collect informations help to define offers and support the sales team by entering and processing customer orders, ensuring all necessary paperwork is completed accurately.
• Data Management: Maintain accurate customer databases and records, updating contact details and sales history as necessary.
• Sales Reporting: Generate and maintain sales reports, monitor sales performance, and assist in tracking KPIs. (forecast,budget,…)
• Collaboration: Assist the sales team with follow-up tasks, updates sales team agenda, set up meetings, and maintain communication with internal departments.
• Customer Support: Respond to customer inquiries, provide order updates, and handle requests for product information or pricing.
• Documentation: Ensure that all sales documents (contracts, quotes, invoices, etc.) are accurate, properly filed, and easily accessible.
• CRM System Management: Update and manage customer interactions in CRM software (ZOHO), ensuring all information is current and accurate.
• Sales Coordination: Provide support for sales campaigns, promotions, and events by supprting logistics and necessary resources.

• Strong organizational and time-management skills.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Experience with CRM systems (ZOHO)
• Excellent written and verbal communication skills.
• Ability to multitask and handle a high volume of tasks simultaneously.
• Detail-oriented with the ability to maintain accurate records.
• Previous experience in sales support or back office roles is preferred.
• Strong customer service skills and ability to work collaboratively with others